BH – Public SaaS Model

Open Queries
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In this design, there are no audit logs shared with the BH Team. How will the team manage to solve any customer issues?
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How will the team manage the security posture of the application?
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Are we planning to have a disaster recovery (DR) strategy? If yes, how will it be implemented?
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Are we planning to use a single-tenant or multi-tenant design?
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How will this infrastructure be seamlessly deployed in the customer environment?
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What is the plan for patch upgrades of the tool?
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How will we incorporate and deploy user-requested features in the tool?